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ServiceNow Change Retrieve Version 2

This handler allows you to retrieve a change request from Service Now. It takes the input parameters and then passes them in a REST call to Service Now to retrieve the change request.

Parameters

Name Description
Sys Id The sys_id for the change request to retrieve.

Sample Configuration

Name Description
Sys Id 078f325e4f510300e7cd4fe18110c77d

Results

Name Description
active
activity_due
approval
approval_history
approval_set
assigned_to
assignment_group
backout_plan
business_duration
cab_date
cab_recommendation
calendar_duration
category
change_plan
ci_class
close_notes
closed_at
closed_by
cmdb_ci
comments
comments_and_work_notes
company
conflict_status
contact_type
correlation_display
correlation_id
delivery_plan
delivery_task
description
due_date
end_date
escalation
expected_start
follow_up
group_list
impact
implementation_plan
justification
knowledge
location
made_sla
number
opened_at
opened_by
order
outside_maintenance_schedule
parent
phase
phase_state
priority
production_system
proposed_change
reason
reassignment_count
requested_by
requested_by_date
review_comments
review_date
review_status
risk
scope
short_description
skills
sla_due
start_date
state
sys_class_name
sys_created_by
sys_created_on
sys_domain
sys_id
sys_mod_count
sys_updated_by
sys_updated_on
test_plan
time_worked
type
upon_approval
upon_reject
urgency
user_input
watch_list
work_end
work_notes
work_notes_list
work_start

Changelog

ServiceNow Change Retrieve V2 (2017-09-21)

  • Moving from the Service Now JSON Web Service (no longer supported) to the REST API.

  • Changed to only retrieve by sys_id (removed retrieve by query) due to API changes

Servicenow Change Retrieve V1 (2013-07-26)

  • Initial version. See README for details.


Related Handlers

ServiceNow Change Create
This handler allows you to create a new change request on Service Now.
ServiceNow Change Update
This handler allows you to update a change request on Service Now.
ServiceNow Group Create
Creates a new Service Now user group.
ServiceNow Group Retrieve
Retrieves a Service Now user group
ServiceNow Group Update
Updates an existing Service Now user group.
ServiceNow Incident Create
ServiceNow, create a new incident.
ServiceNow Incident Retrieve
This handler allows you to retrieve an incident from Service Now.
ServiceNow Incident Search
Search for a Service Now incident.
ServiceNow Incident Update
ServiceNow, update an incident.
ServiceNow Object Create
Generically creates an object from a ServiceNow table when given a table name and a JSON body
ServiceNow Object Delete
Generically deletes an object from a ServiceNow table when given a table name and an id
ServiceNow Object Retrieve
Generically retrieves an object from a ServiceNow table when given a table name and an id
ServiceNow Object Update
Generically updates an object in a ServiceNow table when given a table name, a id, and a JSON body containing the parts of the object that should be updated.
ServiceNow User Create
ServiceNow, create a new user.
ServiceNow User Retrieve
ServiceNow, retrieve a user id for system user.
ServiceNow User Update
ServiceNow, update an existing user.