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BMC ITSM7 Change Retrieve Version 1

Parameters

Name Description
Search By: The Search By parameter has two options, and configures which field the handler will use in its search qualification
Search Value The Search Value parameter is the value of the Search By field on the record that will be retrieved

Sample Configuration

Name Description
Search By:
Search Value

Results

Name Description
Actual End Date Actual end date of the change. Date/time formatted as: Sat Jun 15 00:00:00-0500 2013
Actual Start Date Actual start date of the change. Date/time formatted as: Sat Jun 15 00:00:00-0500 2013
Change Timing Defined type of change timing. This may show as 'Class' on the BMC Change form. A few stock BMC values include: Emergency, Expedited, Latent, Normal
Change Type Type of the change request.
Company Chosen company that change applies to.
Company3 Change Manager Support Company
Completed Date When the change was completed. Date/time formatted as: Sat Jun 15 00:00:00-0500 2013
Description Description for the change. This field maps to what will likely show up on the BMC change form as 'Summary'.
Detailed Description Detailed description for the change. This field maps to what will likely show up on the BMC change form as 'Notes'.
Earliest Start Date Earliest possible start date for the change. Date/time formatted as: Sat Jun 15 00:00:00-0500 2013
First Name First name of the requester for the request.
Impact Chosen impact value for the change. The value returned for this field will be formatted as it is displayed on the form. For example: 4-Minor/Localized
Last Name Last name of the requester for the request.
Location Company Chosen company that the change applies. Filled out on the change form from the 'Location Change'.
Risk Level Calculated risk value of the change. The value returned for this field will be formatted as it is displayed on the form. For example: Risk Level 4
Scheduled End Date Scheduled end date/time of the change. Date/time formatted as: Sat Jun 15 00:00:00-0500 2013
Scheduled Start Date Scheduled start date/time of the change. Date/time formatted as: Sat Jun 15 00:00:00-0500 2013
Status Status of the change request. A few stock BMC values include: Cancelled, Completed, Draft, Pending, Planning In Progress, Request for Authorization
SRID Stock BMC change field used by Kinetic Request to store the associated Kinetic Request ID (CustomerSurveyID field from the KS_SRV_CustomerSurvey_base form.) Example value: KSR000000000042
SRInstanceID Stock BMC change field used by Kinetic Request to store an associated CustomerSurveyInstanceId field off of the KS_SRV_CustomerSurvey_base form. Example value: AG00501196001CXe6wUQOvsjDweskK
SRMSAOIGuid Stock BMC change field used by Kinetic Request to store the Kinetic Task deferal token.
Submitter Remedy user id of the submitter for the change request.
Support Group Name Support group chosen for the change request.
Support Organization Support ogranization chosen for the change request.
Urgency Chosen urgency value for the change. The value returned for this field will be formatted as it is displayed on the form. For example: 4-Low

Changelog

BMCITSM7ChangeRetrieveV1 (2013-06-12)

  • Initial version. See README for details.


Related Handlers

BMC ITSM7 Alternate Approver Lookup
Retrieves the Login IDs for the current alternates for a Login ID
BMC ITSM7 Approval Approve
Approves a specific AP:Detail-Signature record.
BMC ITSM7 Approver Alternate Add
Adds an alternate approver.
BMC ITSM7 Approver Alternate Cancel
Cancels an alternate approver.
BMC ITSM7 Approver Retrieve by Role
Retrieves a list of approvers for the role provided.
BMC ITSM7 Change Create
Creates a BMC ITSM7 Infrastructure Change record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the parameters provided.
BMC ITSM7 Update Change Status
Updates the Change Status
BMC ITSM7 Change Templated Create
Creates a BMC ITSM7 Infrastructure Change record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the specified Change Template and data parameters provided.
BMC ITSM7 Change Work CE
Creates a BMC ITSM7 Infrastructure Change Work Info record based upon the parameters provided.
BMC ITSM7 Change Work Info Create
Creates a BMC ITSM7 Infrastructure Change Work Info record based upon the parameters provided.
BMC ITSM7 Change Work Info Create
Creates a BMC ITSM7 Infrastructure Change Work Info record based upon the parameters provided.
BMC ITSM7 Functional Role Lookup
Retrieves the Login IDs associated with a particular Functional Role and Group ID
BMC ITSM7 Group Membership Lookup
Retrieves Email Address(es) for the individual or support group, separated by commas.
Bmc Itsm7 Incident Asset Relate
Creates an HPD:Associations record to relate a CI to a Incident.
BMC ITSM7 Incident Close
Sets an Incidnet Status To closed.
BMC ITSM7 Incident Create Detail
Creates a BMC ITSM7 Incident (Help Desk) record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the parameters provided.
BMC ITSM7 Incident Create
Creates a BMC ITSM7 Incident (Help Desk) record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the parameters provided.
BMC ITSM7 Incident Retrieve
Retrieves a single ITSM Incident entry.
BMC ITSM7 Update Incident Status
Updates the Incident Status
BMC ITSM7 Incident Templated Create Detail
Creates a BMC ITSM7 Incident (Help Desk) record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the specified Incident Template and parameters provided.
BMC ITSM7 Incident Templated Create
Creates a BMC ITSM7 Incident (Help Desk) record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the specified Incident Template and parameters provided.
BMC ITSM7 Incident to Incident Relationship Create
Creates a relationship between two ITSM7 incidents using the HPD:Associations form
BMC ITSM7 Incident Work Info Create CE
Creates a BMC ITSM7 Incident (Help Desk) Work Info record based upon the parameters provided. Meant for use with Request CE.
BMC ITSM7 Incident Work Info Create on a Remote AR Server
Creates a BMC ITSM7 Incident (Help Desk) Work Info record based upon the parameters provided.
BMC ITSM7 Incident Work Info Create
Creates a BMC ITSM7 Incident (Help Desk) Work Info record based upon the parameters provided.
BMC ITSM7 Notification Events Find
Returns an XML listing (enabled) record ids found in the NTE:CFG-Notification Events form.
BMC ITSM7 Person Create
Creates an ITSM v7.x CTM People entry with the Remedy Login Id.
BMC ITSM7 Person Retrieve
Retrieves a single ITSM v7.x CTM People entry related to the Remedy Login specified.
BMC ITSM7 Person Update
Updates an ITSM v7.x CTM People entry given the Remedy Login Id. It only updates the record with the given values if those values are provided (will not null out values). It also creates a WorkLog entry to audit the modification.
BMC ITSM7 Support Group Membership Add
Adds the individual to support group.
BMC ITSM7 Task Templated Create
Creates a TMS:Task entry that belongs to either a Change or Incident record.
BMC ITSM7 Work Order Create Detail
Creates a BMC ITSM7 SRM Work Order record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the parameters provided.
BMC ITSM7 Work Order Status Update
Updates the status and status reason if needed for a specific BMC ITSM7 Work Order (WOI:WorkOrder) request.
BMC ITSM7 Work Order Work Info Create CE
Creates a BMC ITSM7 Work Order Work Info record based upon the parameters provided.
BMC ITSM7 Work Order Work Info Create
Creates a BMC ITSM7 Work Order Work Info record based upon the parameters provided.
BMC ITSM7 Work Order Work Info Create
Creates a BMC ITSM7 Work Order Work Info record based upon the parameters provided.
BMC ITSM8 Asset to Contract Assoc Create
Attaches a contract to an asset. (A second handler is needed to attach the contract to the asset.)
BMC ITSM8 Associations to Asset Create
Attaches a items to an asset on the AST:CMDB Associations. (Second handlers are needed to attach the asset to the related item.)
BMC ITSM8 Assoc to Change Request Create
Attaches an item to a Change Request. (A second handler is needed to attach the change request to related item.)
BMC ITSM8 Assoc to Incident Create
Attaches an item to a Incident. (A second handler is needed to attach the incident to related item.)
BMC ITSM9 Change Templated Create
Creates a BMC ITSM9 Infrastructure Change record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the specified Change Template and data parameters provided.
BMC ITSM9 Incident Create
Creates an Incident record.
BMC ITSM9 Incident Templated_Create
Creates an Incident record.
BMC ITSM9 Person Retrieve
Retrieves a single ITSM v9.x CTM People entry related to the Remedy Login specified.
BMC ITSM9 Work Order Create Detail
Creates a BMC ITSM9 SRM Work Order record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the parameters provided.
BMC SRM Templated Work Order Create
Creates a BMC ITSM7 Work Order record based on a given a Work Order Template.