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Remedy Generic Create Version 2

This handler takes a json as input of a format like {"DB field Name":"value to place in field"} and uses this to create a record in the specified form.

Parameters

Name Description
Form Name Form Name
Field Values JSON mapping of field values

Sample Configuration

Name Description
Field Values {"Template Identifier":"<%=@answers['Template Identifier']%>","Template Name":"<%=@answers['Template Name']%>","Status Template":"<%=@answers['Template Status']%>","Template Category Tier 1":"<%=@answers['Template Category Tier 1']%>","Description":"<%=@answers['Summary']%>","Detailed Decription":"<%=@answers['Notes']%>","Reported Source":"<%=@answers['Reported Source']%>","Service Type":"<%=@answers['Incident Type']%>","Status":"<%=@answers['Status']%>","Impact":"<%=@answers['Impact']%>","Urgency":"<%=@answers['Urgency']%>","Assigned Support Company":"<%=@answers['Assigned Support Company']%>","Assigned Support Organization":"<%=@answers['Assigned Support Organization']%>","Assigned Group":"<%=@answers['Authoring Group']%>","Authoring Company":"<%=@answers['Authoring Company']%>","Authoring Organization":"<%=@answers['Authoring Organization']%>","Authoring Group":"<%=@answers['Authoring Group']%>"}
Form Name

Results

Name Description
Form Name

Changelog

Remedy Generic Create v2 (2016-08-25)

*Added debug logging capability. Added JSON library so will work in Task 3.


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