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BMC Remedy

BMC Remedy Action Request System (ARS) is an enterprise management platform that can be used to run many types of business applications. These applications may be pre-built (such as BMC Atrium CMDB, BMC Remedy Service Request Management, or BMC Remedy Help Desk) or custom developed.

BMC Remedy Handlers

BMC Execute Process
Submits an Execute Process command to the server

BMC Remedy Email HTML Message Create
Creates an email message on the AR System Email Messages form

BMC Remedy Email Message Create
Creates an email message on the AR System Email Messages form

Remedy Generic Create
Creates a single Remedy entry given the JSON mapping of field values and form name.

Remedy Generic Dataload
Populates Records from a CSV data file

Remedy Generic Delete
Deletes a single Remedy entry related to the form entered with the Request ID specified.

Remedy Generic Find
Retrieves request IDs (field 1) and Instance IDs (field 179) for Remedy entries for the form entered using the query specified.

Remedy Generic Retrieve
Retrieves a single Remedy entry related to the form entered with the Request ID specified.

Remedy Generic Update
Updates a single Remedy entry related to the form entered with the Request ID specified. Updates field specified to value specified.

Remedy Group list Users
Lists users for given Group. Throws exception if Group does not exist.

Remedy User add Group
Adds a group to an existing user. Throws exception if User does not exist, also if group does not exist.

Remedy User Create
Creates a User in the User form - Login Name must be unique.

Remedy User list Groups
Lists groups for given User. Throws exception if User does not exist.

Remedy User Remove Group
Rmoves a group from an existing user. Throws exception if User does not exist, also if group does not exist.